Back and refund
How to make a return?
Your order has been delivered to mainland France:
For deliveries in mainland France, returns are free thanks to the Colissimo return voucher available in your customer area.
Step 1:
Connect to your account on Tartine-et-chocolat.com and go to your "customer account" at the "My orders" section. Select the order concerned and click on "Return a product".
Choose the item (s) to be returned, specify the amount of returned item (s) as well as the return reason and validate. An explanatory email is automatically sent to you.
Print the attachments: insert the return voucher into your package and glue the right carrier on your package.
Step 2:
Prepare your package and place it:
- in post office
- In your mailbox before 8:00 a.m. without forgetting to make a request on www.laposte.fr/ Retourbal
If you opt for a post office or a merchant of the La Poste network, do not forget to have the cachet or the signature affixed. This proof of deposit will allow you to follow the delivery of your return.
Your order has been delivered outside the mainland France (outside the United States and the United Kingdom):
For deliveries outside mainland France: returns are at your expense as well as any customs taxes.
Step 1:
Connect to your account on Tartine-et-chocolat.com and go to your "customer account" at the "My orders" section. Select the order concerned and click on "Return a product".
Choose the item (s) to be returned, specify the amount of returned item (s) as well as the return reason and validate. An explanatory email is automatically sent to you.
Print the attachments: insert the return voucher into your package and glue the right carrier on your package.
Step 2:
Prepare your package and place it in a postal center.
Returns are to be declared in your customer area on the site, in the "Orders" section.
An email with the return slip will then be sent to you and the return costs will be disoriented from your refund.
Society Tartine et Chocolat Inform that no refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request.
Your order has been delivered to the United States or United Kingdom:
Step 1:
Connect to your account on Tartine-et-chocolat.com and go to your "customer account" at the "My orders" section. Select the order concerned and click on "Return a product".
Choose it or the product (s) to be returned, specify the amount of returned product (s) as well as the return pattern and validate. An explanatory email is automatically sent to you. Print the attachment: insert the return voucher into your package.
Step 2:
Return the items with the carrier of your choice as soon as possible (DHL, FEDEX, UPS, we recommend you select delivery monitoring) at the following address:
Logtex Return Service
Tartine et Chocolat
2 allée de Belgique
Zi Artoipole
62128 Wancourt
FRANCE
The return costs are your responsibility.
Upon receipt of the package and subject to the control of the items, we will reimburse directly on the means of payment used for the purchase. If you have paid with a voucher, it will be recredited.
We invite you to preciously keep proof of filing, in the event of a complaint.
Your order has ETE REAlisEE in mode « InvitE » :
Each return request must be made via your customer account.
If you have made your order in guest mode (An invited account corresponds to an order carried out without connection on our e-shop), we invite you to follow the procedure below.
1.EE my account
With the email address used when carrying out your order.
As soon as your account is created, follow these steps:
"My orders", "Detail" "Return",
Select it or the products to return, then click on
"Return this product (s)".
2. I prImpressive
An email containing a return slip and the send label
will then be sent to you. Slide your return slip
inside of your package and glue the label on your package.
3. I entrust
Place your package in a postal center. You will receive a confirmation,
After receiving your return, by email and the refund
will be carried out within 14 days
What are the return conditions?
You have 14 clear days upon receipt of your order to return your package to us. Your customer service reminds you that any article must be returned to us in its original state (product label included). Any damaged or incomplete product may not be subject to a credit or refund.
TARTINE ET CHOCOLAT cannot be held responsible if the Customer Incceptance, indicates your delivery address.
The return is offered within the limits of a return by order, delivered to mainland France.
If the Customer wishes to make an additional return to an order having already benefited from a first return, the Customer must contact customer service so that it validates the request. It should be noted that the shipping costs will be borne by the customer.
To obtain more information on the return of your additional return package, we invite the customer to contact customer serviceTARTINE ET CHOCOLAT At the following email address: contact@tartine-et-chocolat.com or at +33 (0) 1 81 69 57 24.
How to obtain a refund or a credit on Tartine-et-chocolat.com?
As soon as your return is received in our warehouses, a credit will be generated and reimbursed automatically to your account Tartine et Chocolat.
This refund will be made by recredit of your bank card or your PayPal account, at the latest within 7 working days from the receipt of the products.
If however you wish to keep this amount in the form of having in your customer account Tartine et Chocolat In order to use it in payment of a future order, simply inform your customer service as soon as possible. This credit will be valid for 1 year from its date of issue. When you have a credit and make an order, it automatically deduces from the amount to be paid.
Moreover, Tartine et Chocolat Inform you that no having or refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request.
Is it possible to exchange an item on your order on TARTINE ET CHOCOLAT ?
We are unable to propose the exchange of articles.
If you wish to exchange one or more article (s) of your order, you must first return the items concerned by your request and then make a new order.
How to contact your customer service?
Customer service remains at your disposal for any additional information from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding holidays.
You can contact him by email at contact@tartine-et-chocolat.com, or by phone at + 33 (0) 1 81 69 57 24 (number not surcharged).
