Back and refund

How to make a return?

Your order has been delivered to mainland France:

For deliveries in mainland France, returns are free thanks to the Colissimo return voucher available in your customer area.

Step 1 :

Connect to your account on Tartine-et-chocolat.com and go to your "customer account" at the "My orders" section. Select the order concerned and click on "Return a product".

Choose the item (s) to be returned, specify the amount of returned item (s) as well as the return reason and validate. An explanatory email is automatically sent to you.

Print the attachments: insert the return voucher into your package and glue the right carrier on your package.

2nd step :

Prepare your package and place it:

- in post office

- In your mailbox before 8:00 a.m. without forgetting to make a request on www.laposte.fr/ Retourbal

If you opt for a post office or a merchant of the La Poste network, do not forget to have the cachet or the signature affixed. This proof of deposit will allow you to follow the delivery of your return.

 

Your order has been delivered outside the mainland France:

For deliveries outside mainland France: returns are at your expense as well as any customs taxes.

Step 1 :

Connect to your account on Tartine-et-chocolat.com and go to your "customer account" at the "My orders" section. Select the order concerned and click on "Return a product".

Choose the item (s) to be returned, specify the amount of returned item (s) as well as the return reason and validate. An explanatory email is automatically sent to you.

Print the attachments: insert the return voucher into your package and glue the right carrier on your package.

2nd step :

Prepare your package and place it in a postal center. 

Returns are to be declared in your customer area on the site, in the "Orders" section.
An email with the return slip will then be sent to you and the return costs will be disoriented from your refund.

The society Tartine et Chocolat Inform that no refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request. 

 

Your order has ETE REAlisEE in mode « InvitE » :

Each return request must be made via your customer account.

If you have made your order in guest mode (An invited account corresponds to an order carried out without connection on our e-shop), we invite you to follow the procedure below.

 

1. I CREE my account

With the email address used when carrying out your order.
As soon as your account is created, follow these steps:
"My orders", "Detail" "Return",
Select it or the products to return, then click on
"Return this product (s)".

 

 

2. I prImpressive

An email containing a return slip and the send label
will then be sent to you. Slide your return slip
inside of your package and glue the label on your package.

 

 

3. I entrust

Place your package in a postal center. You will receive a confirmation,
After receiving your return, by email and the refund
will be carried out within 14 days

 

What are the return conditions?

You have 14 clear days upon receipt of your order to return your package to us. Your customer service reminds you that any article must be returned to us in its original state (product label included). Any damaged or incomplete product may not be subject to a credit or refund. 
TARTINE ET CHOCOLAT cannot be held responsible if the Customer Incceptance, indicates your delivery address.

If you wish to make a second return for your order, please contact customer service TARTINE ET CHOCOLAT At the following email address: contact@tartine-et-chocolat.com or at +33 (0) 1 81 69 57 24.

 

How to obtain a refund or a credit on Tartine-et-chocolat.com?

As soon as your return is received in our warehouses, a credit will be generated and reimbursed automatically to your account Tartine et Chocolat.

This refund will be made by recredit of your bank card or your PayPal account, at the latest within 7 working days from the receipt of the products.

If however you wish to keep this amount in the form of having in your customer account Tartine et Chocolat In order to use it in payment of a future order, simply inform your customer service as soon as possible. This credit will be valid for 1 year from its date of issue. When you have a credit and make an order, it automatically deduces from the amount to be paid.

Moreover, Tartine et Chocolat Inform you that no having or refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request.

 

Is it possible to exchange an item on your order on TARTINE ET CHOCOLAT ?

We are unable to propose the exchange of articles.

If you wish to exchange one or more article (s) of your order, you must first return the items concerned by your request and then make a new order.

 

How to contact your customer service?

Customer service remains at your disposal for any additional information from Monday to Friday, from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding holidays.
You can contact him by email at contact@tartine-et-chocolat.com, or by phone at + 33 (0) 1 81 69 57 24 (number not surcharged).