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Contact us

Click on the “Forgot password” link located on the connection page. Find out your email address, you will immediately receive an email. You can then click on the link in order to modify your password.

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In case of difficulties to create your account or to connect, we invite you to contact our customer service by email at contact@tartine-et-chocolat.com or by phone at + 33 (0) 1 81 69 57 24 (price of a non -surcharged call) Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding holidays

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Appointment in Bottoms From our home page, you can subscribe to the Newsletter By registering your email there.
To unsubscribe, you can make the request for unsubscription thanks to a link made available to you by Bottoms of each email sent.

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Go to the Tartine-et-chocolat.com site, log into your customer account, you will be able to modify your personal information there.

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If you want to delete your account Tartine et Chocolat, we invite you to contact our customer service by email at contact@tartine-et-chocolat.com or by phone at + 33 (0) 1 81 69 57 24

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The packaging option Gift is available online! You just need to add the option to your basket before validating your order.

The order will thus be carefully packed by hand in a package Tartine et Chocolat. You will also be able to reach a card where you can note a personalized message.

Please note: the option cannot apply to bulky items (Coats, Soft toy 35 cm, deckchair, Moses basket, Furniture...) and this option offers a single packaging Gift by order.

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Our customer service is available by phone (call not surcharged) from Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m. Our advisers will be happy to support you in your choices and will be able to help you order on the site. They can also put you in touch with one of our sales advisers in Shop who may take your order by phone and ship your order directly from its Shop (The preparation deadlines for your order are likely to be elongated for a few days during the Sale).

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Orders cannot be changed but can be canceled up to 15 minutes after their validation, you can cancel them directly from your "account".
After this period, you will not be able to cancel your order. It will then be enough to return your order free of charge (for shipments in mainland France) and to return to our Shop online

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Your order is taken into account when you see it appear in your customer account "Orders" section.


You also receive a confirmation email indicating your order number.


We invite you to check your unwanted letters if however you had not received the email within 5 minutes.

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You can order on our Shop Online following the following steps:
- Identify you either by entering your email address and personal password, or by mentioning all the information requested for online registration.
- Select the product (s) you want to buy.
- Validate the shopping basket.
- Make sure to check the selected products with color and sizes options, and indicate the quantities requested.
- Make sure clearly indicate the information necessary for delivery.
- Indicate the delivery method chosen.
- Select the payment method
- Proceed with the payment of your order on the secure interface, which will formalize the sales contract firmly and permanently.


Any order incur acceptance of prices and description of the products available for sale.
Online entry, on the form of one of our payment partners, the bank card number and the final validation of the order will be proven to be the order and exigibility of the sums for the products ordered.

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Our models are carefully cut to match your habits. You can consult the sizes guide with the dimensions specified on each of the product sheets. We invite you to order the Size usual of your Kid. If it is between 2 sizes, do not hesitate to order the 2. The returns are easy and free in mainland France.

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For any order placed online and confirmed on our site, the preparation of the order will take place within 2 working days, within the limits of available stocks. An email will be sent to you at the time of shipping products, provided that the email address indicated in the registration form does not include an error. Upon receipt of this email, you can take into account the delays of the carriers announced below. Delivery times are as follows:
• Colissimo: 3 to 5 working days for mainland France
• Relay point: 5 working days
• Chronopost: 2 working days
• Colissimo International: 3 to 8 working days depending on the country except public holidays
• UPS: 2 working days
• DHL: 3 to 5 working days
• Shop : 3 to 5 working days

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Here are the steps that we invite you to follow:
- Check your order as well as the command shipping email. Perhaps you missed information from the lack of one or more articles?
- If on the order and shipping email no missing item appears, do not hesitate to contact our customer service from Monday to Friday
• Email: contact@tartine-et-chocolat.com
• Telephone: + 33 (0) 1 81 69 57 24 (price of a non -surcharged call)

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You have the possibility to follow the condition of your order upon confirmation. To do this, go to the "Orders" section of your customer account.

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"If your order is delivered in Shop, you receive an email confirming the availability of your package in Shop. You can recover it with your order number and your identity document.
If your order is delivered in relay point, the carrier sends you an email and / or SMS to warn you of the arrival of the package in relay point, take your identity document to remove your package.
If your order is delivered by Colissimo, La Poste will send you an email to warn you of the delivery date of your order, the package will be handed out or in mailbox in case of absence, if the dimensions of the parcels do not allow a mailbox, a passing notice will be given to you.
If however despite the confirmation reception, you had not received your order, you can contact customer service by email: contact@tartine-et-chocolat.com or by phone at + 33 (0) 1 81 69 57 24 ( price of a non -surcharged call). We will open a survey of our carrier to quickly locate your package and offer you a tailor-made solution. "

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Tartine et Chocolat Book in the following countries of the European Union: France and Monaco, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta , Country-Bottoms, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden (excluding special areas imposing the sale excluding tax, in particular the DOM-TOM) and in the United States of America.

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Tartine et Chocolat Book in the following countries of the European Union: France and Monaco, Germany, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta , Country-Bottoms, Poland, Portugal, Czech Republic, Romania, United Kingdom, Slovakia, Slovenia and Sweden (excluding special areas imposing the sale excluding tax, in particular the DOM-TOM) and in the United States of America.

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Here are the delivery methods available on the site:
• Colissimo: This delivery method guarantees the presentation of your package within 48 hours for the sum of 6.90 euros, in mainland France and Monaco only, from shipping thanks to the post and the Colissimo service (excluding time of control and preparation of the command). Deliveries are made from Monday to Saturday morning, except holidays. The package is supported by the Post Office and given to the delivery address indicated by the Customer. In the absence of the customer during delivery and if the packages of the package allow it, the factor will leave the package in the mailbox. Otherwise, a passing notice will indicate to the customer where to withdraw the package from the nearby post office for 15 days.


• Relay point: This delivery method offers you to be delivered in one of the relay points in mainland France, Belgium, Spain. The costs of preparation and delivery in relay point are 4.90 euros. The average delivery time in relay point is 5 working days. You will be informed by email of the arrival of your relay package; You have a period of 10 working days from the date of sending the email to collect your order, upon presentation of an identity document in force. At the end of the deadline, the package will be considered abandoned and will no longer be subject to any complaints. The www.tartine-et-chocolat.com site will reimburse the customer from the amount of the products ordered on the basis of the billed price, excluding delivery costs.


• Chronopost: This delivery method guarantees the shipment of the package within 48 hours for the sum of 9.90 euros, in mainland France and in Monaco only, from shipping thanks to the Chronopost service (excluding processing time and order preparation). Deliveries are made from Monday to Saturday, except holidays. The package is supported by TNT and given to the delivery address indicated at the order. Package monitoring is carried out on the site www.tnt.fr/suivi with the number of the transport voucher of your package. In the event of absence during delivery, an SMS will be sent to you, indicating to you where to withdraw your package in the Package relay or the closest Chronopost agency within 10 days. In the event of a non -withdrawal within the deadlines imparted by the carrier, the products will be returned to the sender. The www.tartine-et-chocolat.com site will reimburse the customer from the amount of the products ordered on the basis of the billed price, excluding delivery costs.


• Colissimo International: This delivery method is reserved for European countries and allows you to present your package between 3 to 8 working days from 6.90 euros. Delivery is only made from Monday to Friday except holidays. The package will be given against signature. In the event of absence during delivery, a passing notice with the contact details of the carrier will be filed to agree with a new presentation.


• UPS: This delivery method (express delivery) is reserved for the shipment of parcels to European countries with the exception of Cyprus from 12.90 euros. It allows the customer the presentation of his package within 48 hours.


• DHL: This delivery method is reserved for the shipment of packages to the United States. It allows you to present your package between 3 and 5 working days from 15.90 euros. Orders above € 670 are subject to taxes and customs fees which are the responsibility of the customer/recipient.


• In Shop : This delivery method makes it possible to be delivered free of charge in mainland France in one of our Shops participants. Once your package has been receiving, a person in our Shop will contact you by phone or email to inform you of the availability of your order. You will have two weeks to collect your order. After this period, your order will be returned to us and the reimbursement of this will be made upon receipt in our warehouse.

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For deliveries made in mainland France: the return costs are free. Returns are to be declared in your customer area on the site, in the "Orders" section.

An e-mail with the Colissimo return slip will then be sent to you by e-mail. Part of this slip is to be glued on the return package, the other party is to be preserved as proof of deposit, thus guaranteeing the compensation of products up to their real market value in the event of spoliation or loss of this merchandise .
In addition, the Customer is reminded that no refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request.
The returned products must be returned to their original state and in their entirety (product label, Accessories, cover, etc.). The products must be intact, in perfect state of resale, in a perfect state of cleanliness, they should not have been worn or used, or have suffered any deterioration. Any damaged, incomplete product will not be refunded.

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For deliveries outside the mainland France: we recommend that you make your use of products in Colissimo provided with a recommendation or additional insurance of the market value of the products, guaranteeing the compensation of products up to their market value real in case of spoliation or loss of this goods. In any case, the return is made at your own risk. In addition, it will be up to you to keep any proof of return.
In addition, we remind you that no refund may take place before having previously received and controlled the conformity of the state of the article (s) concerned by this request.
The returned products must be returned to their original state and in their entirety (product label, Accessories, cover, etc.).
The products must be intact, in perfect state of resale, in a perfect state of cleanliness, they should not have been worn or used, or have suffered any deterioration. Any damaged, incomplete product will not be refunded.

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The orders returned will be reimbursed by our customer service within 14 working days from receipt of the package.

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To exchange, simply return for free (in France) the parts that are not suitable and to iron a new order. Contact customer service to obtain free delivery costs on your new order.

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The return costs are free for deliveries made in mainland France. The return costs will be your responsibility for deliveries made outside Metropolitan France.

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In accordance with the provisions of article L.221-18 of the Consumer Code, you have a period of 14 clear days to return your products. This period runs from the day after the first working day following the order day delivery day or the delivery day of the last product when the order is subject to staggered delivery in several times.

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If you think that your payment has not succeeded, we invite you to verify that no order confirmation email has been sent to you but also that no order appears in your customer area. If nothing appears, you can try to order.

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Your bank account is debited as soon as payment is validated online. If despite the care of that we provide the preparation of our orders, a model was unavailable, we will reimburse you before shipping your packages.

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You can find and download your invoice in your customer account after receiving your order. Please note, your bill is not modifiable, however.

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You can contact our customer service, we will be able to check if the dysfunction is of internal origin. Otherwise, we will invite you to contact your bank for more information.

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There Shop online Tartine et Chocolat does not allow payment with a having received in Shop. We invite you to use them in one of our Shops Or by contacting our customer service.
For the assets to be used on the site, you can add a credit or an advantage code directly in your "command summary" by clicking on "Advantage code". Make sure to validate the offer by clicking on OK. The promotion will be automatically added in the basket.

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There Shop online Tartine et Chocolat offers you several means of payment:
Visa, Mastercard, American Express, Paypal and Alma cards for payment in 3 times

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There Shop online Tartine et Chocolat does not offer the free tax -free/tax service. No tax period can be sent.

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We secure 100% of the transactions carried out on our site. We use SSL encryption technology so that your banking data remains protected. These do not pass directly to our site and are inaccessible to a third party. You can make your order with confidence.

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Color exchange and/or Size is indeed possible only if it is an article in the current collection and only in Shops Tartine et Chocolat in France, Belgium and Switzerland (excluding Shops outlets and department stores).
The part will be exchanged according to the price paid by the customer (under presentation of the ticket or the purchase bill)
On the other hand, the refund of your order or the issue of a credit is not available in Shop.
For a refund, the order must be returned to our warehouse. The return is free in France.
The reimbursement will be made within 14 working days. Returns must be made within 14 days of the shipment of your package.
The return will not be accepted if the model is unfit for sale (damaged, used or sali).
The part must be returned to its original packaging, accompanied by the label present on the garment.

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All our addresses of Shops as well as their schedules are available on the home page in Top on the right as well as in Bottoms site page (section "Shops").

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